Important Information

  • Check In

    It is important to us that all our important information regarding the care of your pet is up to date. New guests to Lou Lou’s, checking in for the first time, are asked to allow time to complete a registration form, and for our returning guests we ask them too, to allow time to ensure all their important information is up to date.

  • Settling In

    We understand it can be hard leaving your pet for the first time somewhere new. We are therefore happy for you to take the time to settle your pet into their suite and make sure they have everything they need.  We also encourage returning customers to allow time to settle their pets into their holiday suites too.


  • Cats

    All cats must be up to date and fully treated with their F3 or F4 vaccinations and worming treatment prior to boarding at Lou Lou’s. Proof of the above information is required upon check in (passport, certificate, veterinarian printout, or email a copy prior to arrival). We recommend that vaccinations are administered at least two weeks prior to arrival at Lou Lou’s. We reserve the right to refuse entry to any cat that is not up to date with these vaccinations. Any cat showing symptoms of fleas or worms will be treated accordingly and the cost added to your bill.

  • Rabbits

    All rabbits boarding at Lou Lou’s must be fully vaccinated against the Calicivirus. For the safety of all rabbits boarding at Lou Lou’s, unvaccinated rabbits will not be accepted. We recommend that vaccinations are administered at least two weeks prior to arrival at Lou Lou’s. Please bring your rabbit’s vaccination certificate, passport or veterinarian printout when you arrive. Alternatively you can email us a copy before you check in.

Medication & Special Diets

If your pets require medication or a special diet, please supply these upon check-in. We ask that you have everything clearly labeled and clear instructions written for the Lou Lou’s team to follow, ensuring your pets’ special needs will be well looked after. Our staff would be happy to discuss your pets’ special needs prior to booking, so feel free to call us on 9720 9741